Frequently Asked Questions
What does the price include?
All the facilities listed
under the room type are included in the room price. To see the
facilities, just click on the room name. You can see if breakfast or
anything else, such as taxes, are included by rolling your cursor over
the text in the column called ‘Conditions’. This information will also
be in your confirmation email and on bookingromehotels.com
Can I make a reservation without a credit card?
A valid credit card is needed to guarantee your reservation with most hotels. We do offer a small but growing number of hotels, however, that will guarantee your reservation without a credit card. You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.
How do I know my reservation is confirmed?
As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at bookingromehotels.com. We also send you a confirmation email with all your booking information.
Can I cancel or change my reservation through Bookingromehotels.com?
Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘Bookingromehotels.com’. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.
Where can I find the contact information for the property?
If you have a question for a
property before you book, please see the information under the policies
and facilities of that property on our website. If you do not find your
answer there, please contact Customer Service by phone or email, and we
will be happy to ask on your behalf.
Once you have booked, you can see the property’s contact details in your online booking confirmation. Your confirmation email will also have this information, and you can see it in under Bookingromehotels.com as well. The Bookingromehotels.com mobile app also includes this information.
How can I see how much it will cost?
Once you have entered the
dates of your stay, the available accommodation types are listed, with
the rates clearly displayed next to them. You might see that the same
accommodation type has a different rate based on how many people are
staying, whether or not breakfast is included, and whether or not the
reservation can be cancelled.
I am entering my credit card details, when will I pay?
The payment process for your
stay varies based on the individual hotel and room type. You can check
how you will be charged for your stay in the ‘Hotel Policies’, in the
room description under ‘Conditions’ and in your booking confirmation.
Does the hotel need a deposit or a payment in advance?
Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s Booking.com page and in your confirmation email.
We have children; can we get extra beds/cots in the room?
Information regarding children and extra beds/cots is located under ‘Hotel Policies’, please take note of the following:
- Added costs for children, if any, are not included in the reservation price.
- During the online booking process please place your request for any extra bed/cot in the Special Requests box provided.
- If you’ve already booked your room, just click on the link provided in your email confirmation and on Bookingromehotels.com to request an extra bed.
- We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.
You can always contact us to confirm availability, before you book.